Blogs

The Foundation for the Malcolm Baldrige National Quality Award appointed @Kevin Lee, President and CEO of @Mid-America Transplant, to a two-year term on its Board of Directors. “This is an exciting addition to our Board and holds great promise for the continued growth and development of the entire Baldrige Enterprise,” said Foundation President and CEO Josh Racette. “Kevin brings tremendous knowledge of and experience with Baldrige to the Board of Directors, including participating in the Baldrige Fellows program and serving on the Board of Examiners. His outstanding advocacy for Baldrige resulted in his receiving the Baldrige Foundation Award for Leadership ...

Excellence is one of those words that you hear thrown around a lot. If we are not careful, it has the potential to turn into a buzzword of sorts. However, excellence is a mindset, a work ethic, and a leadership philosophy. It's about having high standards, holding ourselves accountable to them, and building a culture where individuals thrive. But let's get real: building a culture of excellence is not simple. It requires commitment, consistency, and sometimes a willingness to disrupt the status quo. What Does a Culture of Excellence Look Like? A culture of excellence is one where every person in the organization—not only leadership—is committed to delivering ...

In the rapidly evolving business landscape, organizational success hinges not just on the strategies we choose but also on how holistically and effectively we implement them. As executive leaders, our paramount role is to steer our organizations toward achieving financial targets and build resilient, adaptable, and high-performing teams. This is where the Baldrige Framework comes into play, offering a comprehensive blueprint for organizational excellence. Here are compelling reasons for adopting this esteemed framework: 1. Crafting a Holistic View of Your Organization The Baldrige Framework encourages leaders to take a panoramic view of their organization, ...

Work processes are integral components across all six process categories within the Baldrige Excellence Framework . Achieving business excellence requires a cohesive integration of seven key elements that form the backbone of process-based management . Central to this approach is the development of a robust process architecture, a systematic framework laying the foundation for documenting processes as the crucial initial step. Subsequently, these processes undergo measurement, accompanied by the establishment of process governance to designate responsibility for addressing performance issues. Emphasizing the importance of process improvement, we recognize ...

Isn't it time to actively pursue opportunities for improvement ( OFIs ) by leveraging performance anomalies and innovative ideas ? Let's aim for proactive, precisely-targeted enhancements, rather than just addressing today's issues. But, how do we make this a reality in the challenging world of managing a complex organization, dealing with delays, unreasonable demands, and human imperfections? In our enlightening Process Insight video, Mr. Roger Tregear introduces two powerful virtuous circles, offering a meta-model for management and a perpetual process improvement framework. Join us for our Process Insights videos and embark on a transformative ...

In 6.1b of the Baldrige Excellence Framework, the criteria explores a few questions, for example: (1) How does your day-to-day operation of Work Processes ensure that they meet key Process requirements? (2) What key performance measures or indicators and in-process measures do you use to control and improve your work processes? In this video, Mr. Roger Tregear explains the primacy of process . To provide the desired value to customers, patients, students and other stakeholders, high-performing organizations manage their operations in both directions: vertical (functional org chart) + horizontal (cross-functional processes). Are your "process owners" ...

In the realm of education, the pursuit of excellence is paramount. Every student deserves access to high-quality learning experiences that empower them for future success. To achieve this, educational institutions continuously seek ways to improve their processes, innovate their teaching methodologies, and foster an environment of excellence. One tool that has played a pivotal role in this endeavor is the Baldrige Framework. In this blog post, we'll explore the importance of the Baldrige Framework in higher education and K-12 schools, focusing on its role in promoting innovation and overall school success. Baldrige in Education: A Brief Overview The Baldrige ...

Let's talk about a systematic process to actively manage your processes. Identifying your high-impact processes ( key work and support processes ) starts by harvesting key insights from your strategic objectives. What promises are you making to your customers, patients, students and/or other stakeholders? Defining process performance and managing process performance are two key elements for actively managing cross-functional processes. Learn about the systematic process for sustainable active process management. These are core concepts to help you define "how" to integrate Cat 2, 4 & 6 . How do you manage your key work processes? Watch our Process ...

Should an organization focus on a business excellence framework like Baldrige… OR … process excellence as we discuss in this video? Spoiler alert! It’s AND , not OR. Every organization delivers its products, services, and experiences via the cross-functional processes that will NOT be actively managed without deliberate, mindful process-based management . In this Process Insights video, we talk about process-based management, and about process excellence. We do that because it’s important. Many organizations make a significant commitment to their business excellence journeys guided by the Baldrige Excellence Framework —whose purpose is “performance excellence ...

Unlocking Success: The Significance of the Baldrige Framework for Organizational Leaders Introduction Organizational leaders face numerous challenges in their quest for success in today's highly competitive business landscape. They must navigate an ever-changing marketplace, adjust to changing customer expectations, and optimize internal processes all while cultivating a culture of continuous improvement. The Baldrige Framework emerges as an invaluable tool in this pursuit, enabling leaders to drive excellence, innovation, and sustainability within their organizations. This article discusses the Baldrige Framework's significance for leaders and how its ...

Leveraging the Baldrige Framework: Empowering Nonprofit Organizations for Sustainable Capacity Building Introduction Nonprofit organizations play a crucial role in addressing societal challenges and driving positive change. To ensure long-term success and impact, these organizations must continuously strengthen their internal capabilities. One effective approach for nonprofit capacity building is the Baldrige Framework, which provides a comprehensive and systematic framework for performance excellence. In this article, we will explore how nonprofit organizations can leverage the Baldrige Framework to support their capacity building efforts. 1. Understanding ...