In 6.1b of the Baldrige Excellence Framework, the criteria explores a few questions, for example: (1) How does your day-to-day operation of Work Processes ensure that they meet key Process requirements? (2) What key performance measures or indicators and in-process measures do you use to control and improve your work processes?
In this video, Mr. Roger Tregear explains the primacy of process. To provide the desired value to customers, patients, students and other stakeholders, high-performing organizations manage their operations in both directions: vertical (functional org chart) + horizontal (cross-functional processes). Are your "process owners" managing cross-functional processes?
Watch our Process Insights video and tell us about your process excellence journey! Please share your best practices on managing your work processes.