Intelligent risk may be one of the most misunderstood concepts in the Baldrige Framework, perhaps second only to knowledge management. Questions about intelligent risk are pervasive and woven throughout the Framework, and not only within the Category questions! In this session, Stan Johnson will explore the function and processes for intelligent risk-taking, and why such a practice is important to achieve performance excellence or aspire to world-class status as an organization.
Stan Johnson has been the Chief of Quality for the VA Clinical Research Pharmacy Coordinating Center since July 1997, and inspired their Quality Journey that resulted in his Center receiving the Baldrige Award in 2009 (non-profit). Prior to joining the VA, Stan held a variety of production and senior management positions in the pharmaceutical and medical device manufacturing industries. He is a Senior Member of the American Society for Quality and Certified by ASQ as both a Manager of Quality & Organizational Excellence, and also as a Pharmaceutical GMP Professional (CPGP). Stan has served as a Baldrige Examiner five various years, and he has been a Senior Examiner, Technical Editor, Trainer and Coach for Quality New Mexico for over 20 years, off and on. Mr. Johnson is currently serving as the Chair of the QNM Board. Stan is a Veteran, having retired from the Navy as a Captain with 30 years of service. He holds a Bachelor of Science in Biochemistry from University of New Mexico and a Master of Business Administration from Northern Arizona University.