Over the last 3 years the leadership team at OSUWMC’s University Hospital and Ross Heart Hospital have undergone a transformational journey towards a team-based culture. This robust strategy includes the development of a formal triad leadership model, operational excellence training, and team-based coaching. A team-based culture is foundational to high-performance and sustainable results. The leadership team leveraged literature, open-access content, and a pragmatic approach to coaching that has shown an impact across five aspects of high-performing teams: trust, conflict, commitment, accountability, and results. In this webinar, the presenters will provide an overview of the work completed to plan and implement a team-based coaching approach, cite examples of specific content included in team settings, share outcomes of the work and provide thoughts on next steps in their organization’s leadership culture-shaping journey.
Dennis Delisle, Sc.D., FACHE, The Ohio State University Wexner Medical Center
Dennis is a transformational healthcare professional and nationally recognized Lean and change leadership expert. He is the executive director of University Hospital and the Ross Heart Hospital at The Ohio State University Wexner Medical Center. Combined, the 900-beds include a level 1 Trauma Center, Level III neonatal ICU, comprehensive transplant center and over 6,000 employees. Dennis also serves as an operational executive for the construction of a new $2B hospital tower construction project.
Dennis authored three books: Lean Healthcare, 2nd edition, Executing Lean Improvements and Transformation and Your New EHR. Through the Thomas Jefferson University College of Population Health, he founded and oversees the Master of Science degree program in operational excellence, one of the first of its kind in the nation. Dennis holds certifications as a Lean Master, Six Sigma Black Belt, Change Agent and Project Management Professional. He’s also a trained Baldrige Examiner through Pennsylvania’s performance excellence program and is credentialed as a Fellow of the American College of Healthcare Executives. Dennis completed his Bachelor of Science degree in biology at Syracuse University, Master of Health Services Administration degree at The George Washington University and Doctor of Science degree in health systems management at Tulane University.
Michael Martin, PT, MPT, The Ohio State University Wexner Medical Center
Michael currently serves as Associate Executive Director of Ohio State’s Richard M. Ross Heart Hospital and Heart & Vascular Center, a multi-disciplinary and cross-continuum program inclusive of a dedicated, 150-bed heart and vascular hospital, a comprehensive thoracic transplant program, ambulatory and regional clinical network, a world-class research institute and a robust academic enterprise. A Physical Therapist by training, Mike has served in various leadership positions through his professional association, most recently serving as Chair of the American Physical Therapy Association’s (APTA) Health Systems Council and a content expert for APTA.
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