by Patrick J. Lawton Germantown City Administrator "During the past nine months, Germantown has truly put Baldrige-based principles i nto action. Problems are not roadblocks but opportunities for improvement. In Germantown, necessity has truly been the...
2020-2021 Award Winner Insights Lawton.pdf
Baldrige Performance Excellence Program (Author) For more than 30 years, the Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. This leadership and performance management framework includes the world-renowned...