Presenter, Paul Worstell, Retired President, Pro-Tec Coating Company Operationalize culture by focusing on process. We know how important organizational culture is to the lasting success of any organization. Few will question the importance of culture. More difficult is describing culture....
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by Paul Worstell Secretary, Baldrige Foundation Board of Directors President, PRO-TEC Coating Company (retired) "I would encourage organizational leaders in every sector to learn more about the Malcolm Baldrige National Quality Award through your state program...
Insights - Member Worstell 2017.pdf