Highlights best practices of the 2009 Malcolm Baldrige National Quality Award small business recipient MidwayUSA, including leadership, strategic planning, customer engagement, voice of the customer, workforce engagement, measurement, analysis, knowledge management, process management, social...
by Lindel Fields Superintendent and CEO, Tri County Tech "When you figure out what you want to be when you grow up, you realize that you are not that unique. You also realize there are plenty of world-class organizations with world class-results to learn from to ...
Insights - Baldrige Award Recipients - Fields.pdf
Margaret A. Byrnes (Author), Jeanne C. Baxter (Author) This is a book for principals, and it should also prove helpful to school leaders in central office or at the building level. The authors wrote it to build knowledge and give support to these principals because their experience...
Dr. Stanley A. Marash (Author), Paul Berman (Author), Michael Flynn (Author) There has been no true breakthrough in the discipline of quality since 1934. There have only been fads and what Dr. Stanley Marash calls programmes du jour. Each has merit but too often companies get caught up in...
Margaret A. Byrnes (Author), Jeanne C. Baxter (Author) This training guide represents one way to look at the Baldrige criteria and use them to improve classroom systems. It is designed for classroom teachers at all levels as well as teachers in training. The approach described here has proven...
Donald C. Fisher Ph.D. (Author) Innovation is the key to growth and competitiveness for the 21st century organization. The benefit of innovation for both the organization at the corporate level and the economy at the national and global level is undeniable. Innovation involves adopting an...
Kay Kendall (Author), Glenn Bodinson (Author) From the Publisher Kay Kendall (Richardson, TX), is a principal and CEO of BaldrigeCoach, a professional consulting firm focused on helping organizations achieve exceptional performance. She spent more than 20 years as a quality...