Baldrige Resource Center

ABSTRACT

* Sunil C. D’ Souza
** Dr. A.H. Sequeira

In a free market economy, achieving the highest performance and thereby the organization’s goal is the ultimate responsibility of management. Quality awards schemes have been increasingly promoted by governments, public, and private organization with intention of promoting and motivating quality management practices. The literature review indicates that the quality management is a key for a competitive advantage and essential ingredient for effective performance in the organization. The research paper examines the appropriateness of applying Malcolm Baldridge Model to enhance performance excellence in healthcare organization. The results of questionnaire provide potential benefits to enhance service quality and performance excellence. From the study it is inferred that determining performance excellence continues to be a challenge. It is evident that applying Malcolm Baldrige Quality Framework Criteria for healthcare organization could be the starting point for a regular strategic planning
process within the organization and could ensure continuous improvement in performance excellence. The study concludes in a set of recommendations to ensure implementation and successful application of Malcolm Baldrige Quality Framework criteria in the healthcare organization considered.

Keywords: Malcolm Baldrige Quality Framework, Performance, and Healthcare Organization.