Introduces and highlight key results of the City of Irving, Texas. The City of Irving (Irving) is a 2012 recipient of the Malcolm Baldrige National Quality Award in the nonprofit category. Irving, located between Dallas and Fort Worth, offers city services including law enforcement and compliance, fire protection and emergency medical, water and sewer, refuse collection, street maintenance and traffic management, parks, libraries, recreational and cultural programming, and capital improvements. Tommy Gonzalez, City Manager, speaks about Irving's successes.