Baldrige Resource Center

Leader Dialogue: Oconee Health Campus: A Model Of Successful Outpatient Care Integration With Delena Brockmann 

06-20-2023 13:54

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. One area that has particularly grown since is outpatient care, which comes with unique sets of challenges. In this episode, we take a deeper look into outpatient care under the umbrella of systemness. We are joined by Delena Cook Brockmann, the Executive Director of Operations at Piedmont Athens Regional, to share how they strategically align outpatient care with the rest of their system. She shares the Oconee Health Campus, the huge impact it made on patient experience and the community, and the growth they’ve seen since. Delena then gives the top recommendations on successful outpatient integration while unpacking the pitfalls you need to avoid. The health system is ever-changing, ad as leaders, we need to stay on top of it. Tune in to this conversation for more insights.

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