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Oversight of Organizational Performance Management 

07-28-2020 10:40


by P. George Benson, PhD
President (former) College of Charleston,
Professor of Decision Sciences, College of Charleston School of Business

Introduction

This paper discusses the need for improved oversight of organizational performance management by boards of directors. It identifies shortcomings in current oversight practice and suggests several ways that the systems approach to performance management presented in the Baldrige Excellence Framework can be used to overcome those shortcomings. More generally, the paper calls for boards to increase their use of systems thinking in fulfilling their oversight responsibilities.

#WhitePaper
#Benson
#Performance
#Organizational
#Leadership
#Executive
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Baldrige White Paper Series 2019-02.pdf   943 KB   1 version
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