Baldrige Resource Center

Using the Baldrige Excellence Framework to Improve Organizational Resilience and Sustainability

Baldrige Research Team
Janice K. Garfield, PhD, Team Leader
Faculty, DBA Consulting Capstone, College of Management and Technology
Walden University

Meridith K. Wentz, PhD, Core Team
Assistant Chancellor, Planning, Assessment, Research, & Quality
University of Wisconsin-Stout (Baldrige Award recipient)
Contributing Faculty, DBA, College of Management and Technology
Walden University

Audrey D. Butlett-Swenson, MLIS, Core Team
Liaison Librarian to College of Management and Technology and Instruction Coordinator
Walden University

Kevin Wilkinson, EdD, Core Team
Program Director/Assistant Professor, College of Science, Technology, Engineering, Mathematics, and Management
University of Wisconsin-Stout (Baldrige Award recipient)

Gary Zack, DBA, Research Team
Director of Information Technology, Geisinger Health System
Alumnus, Walden University

Michael Dillard, DBA, Research Team CEO, Dillard Global Coaching and Leadership Development Institute Alumnus, Walden University Recipient, Dr. Curt Reimann Baldrige Scholarship, Foundation for the Malcolm Baldrige National Quality Award

Suzanne Collins, DBA, Research Team Information Technology Manager, Plasser American Corporation Alumna, Walden University Inaugural (2018) recipient, Dr. Curt Reimann Baldrige Scholarship, Foundation for the Malcolm Baldrige National Quality Award

Andria Coleman, DBA, Research Team Food and Nutrition Manager/General Manager, Sodexo North America Alumna, Walden University Examiner, National Quality Award Program, American Health Care Association/National Center for Assisted Living (AHCA/NCAL)

Adrienne D. Adkins-Provost, DBA, Research Team Vice President of Strategy Implementation, Fresenius Kidney Care Alumna, Walden University

Allen R. Turner, DBA, Research Team
Emergency Management Specialist, NASA Glenn Research Center
Alumnus, Walden University
Recipient, Dr. Curt Reimann Baldrige Scholarship, Foundation for the Malcolm Baldrige National Quality Award

Susan McKeon, DBA, Research Team
Chief Financial Officer/Associate Laboratory Director for Business Services Directorate, Brookhaven National Laboratory
Alumna, Walden University

#WhitePaper
#Baldrige
#Framework
#Excellence
#Organizational