Should an organization focus on a business excellence framework like Baldrige…OR… process excellence as we discuss in this video? Spoiler alert! It’s AND, not OR.
Every organization delivers its products, services, and experiences via the cross-functional processes that will NOT be actively managed without deliberate, mindful process-based management. In this Process Insights video, we talk about process-based management, and about process excellence. We do that because it’s important.
Many organizations make a significant commitment to their business excellence journeys guided by the Baldrige Excellence Framework —whose purpose is “performance excellence management” and “managing change and improving performance”.
How does the Baldrige Excellence Framework fit with our focus on process-based management?
Watch our Process Insights video and tell us about your process excellence journey!
Process or Business Excellence
#PerformanceExcellence