In the throes of COVID-19, the Baldrige Performance Excellence Program and Alliance for Performance Excellence engaged Walden University to study how leaders of Baldrige Award-winning organizations, top-tier Alliance organizations, and Communities of Excellence used the Baldrige framework and...
by Brian Collins Executive Director, Illinois Municipal Retirement Fund "The Baldrige Journey will pay off, in the short term and the long term. We saw improvement in our first year and the improvements have never stopped. As I noted above, we have the highest quality and lowest cost...
2020-2021 Award Winner Insights Collins.pdf