by Ken Hanover, PMA, LFACHE, President, Healthcare Solutions, The Synergy Organization and Ken Cohen, PhD, Founder & CEO, The Synergy Organization Abstract Senior executives’ experiences and industry research (e.g. McKinsey, 2015) show that the vast majority of restructured...
Baldrige White Paper Series 2020-01.pdf
by P. George Benson, PhD President (former) College of Charleston, Professor of Decision Sciences, College of Charleston School of Business Introduction This paper discusses the need for improved oversight of organizational performance management by boards of directors. It identifies...
Baldrige White Paper Series 2019-02.pdf
James T. Schutta (Author) Lean Six Sigma is helping to vitalize many small and large organizations by paying attention to the customer’s needs and providing processes with smaller amounts of variation to consistently meet and even exceed those needs. This task is completed when the...
Denis Leonard and Mac McGuire (Author) This book provides a guide to the Baldrige Criteria for executives or managers new to quality, or to organizations interested in introductory information. National, regional, state, and local quality award organizations will particularly benefit from...
Baldrige Performance Excellence Program (Author) Hindsight may be 20/20, but without a crystal ball, how can you make sound decisions now that will steer your organization toward success on the road ahead? The answer discovered by executives of 86 U.S. organizations that have received...
Kay Kendall (Author), Glenn Bodinson (Author) The Executive Guide to Understanding and Implementing Baldrige in Healthcare: Evidence-Based Excellence® by Glenn Bodinson and Kay Kendall shows you how to improve your healthcare organization faster than the competition and gives you a way to...